General Questions:

Stanley Care Wellness is an e-commerce store dedicated to providing a curated selection of vitamins, supplements, groceries, and natural products. Our mission is to support your well-being by offering high-quality, Earth-friendly products.

Yes, we prioritize natural and sustainable products. Our inventory is carefully chosen to align with our commitment to your health and the health of the planet.

You can reach our customer support team through the “Contact Us” page on our website. We’re here to assist you with any questions or concerns.

We ship your order in 1-2 business days, but it may take 2-3 business days during peak periods and sales, or if we are waiting for an item to arrive.
 

Yes, we have gift cards available for purchase. They make perfect gifts for friends and family who are passionate about natural health and wellness.

We do not have an in-person location, and ship to the convenience of your house ($59 for free shipping!) from our online store! We do also offer a pickup option, if you are within the GTA (Select Pickup at checkout, from 7am – 5pm Monday – Friday!)
 
Taxes are charged in accordance with your province / territory, and the applicable tax rates on each product.
 

Checkout Issues:

If you’re experiencing checkout issues, please double-check your payment details and ensure your billing address is accurate. If the problem persists, contact our customer support for assistance.

Once an order is confirmed, modifications may be challenging. Please review your order carefully before completing the purchase. For urgent changes, contact customer support immediately.

Periodically, we offer promotions and discounts. Keep an eye on our website or subscribe to our newsletter to stay informed about the latest offers.

We ship your order in 1-2 business days, but it may take 2-3 business days during peak periods and sales, or if we are waiting for an item to arrive.
 

Yes, we provide a guest checkout option for quick and convenient purchases. However, creating an account allows you to track orders and enjoy a personalized shopping experience.

Product Inquiries:

Many of our products are allergen-free, but it’s essential to review product labels or contact our customer support for specific allergen information.

Use our search and filtering tools to explore products based on your preferences. You can also check our blog for informational resources on various health topics.

Absolutely. We source our products from reputable suppliers and prioritize quality assurance. Additionally, customer reviews on our website can provide insights into the experiences of others.

While we don’t provide personalized consultations, our product descriptions and blog posts offer valuable information. If you have specific concerns, consult with a healthcare professional.
 

If a product is temporarily unavailable, you can sign up for notifications on the product page. We’ll inform you once the item is back in stock.

Shipping Inquiries:

Once your order is shipped, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your shipment’s progress.

Shipping costs and delivery times vary based on your location and the selected shipping method. You can find detailed information during the checkout process.

Yes, we offer international shipping to many countries. Please check our shipping information or contact customer support for specific details.

If your order is delayed, check the tracking information for updates. If there are concerns, reach out to our customer support, and we’ll investigate the issue.
 

To prevent fraud, we cannot change the shipping address once an order is confirmed. Ensure your address is accurate before completing your purchase.

Delivery Inquiries:

If your package arrives damaged, please take photos of the damaged items and packaging. Contact our customer support with the images, and we’ll assist you in resolving the issue.

Yes, we provide expedited shipping options for those who need their orders delivered more quickly. You can choose your preferred shipping speed during checkout.

Unfortunately, we cannot guarantee specific delivery dates. Delivery times depend on the shipping method selected and carrier policies.

If your order is marked as delivered but hasn’t arrived, check with neighbors or building management. If the issue persists, contact our customer support for further assistance.
 

At the moment, we don’t offer local pickup options. All orders are shipped directly to the provided address.

Payment Methods:

Yes, it’s safe. We use secure encryption protocols to protect your payment information during the checkout process.

Currently, we do not offer installment or payment plans. All orders must be paid in full at the time of purchase.

Once an order is confirmed, you cannot change the payment method. Double-check your payment details before completing your purchase.
 

We do not charge additional fees for using standard payment methods. However, check with your payment provider for any potential transaction fees on their end.