Return Policy - Stanley Care Wellness

At Stanley Care Wellness, our goal is to ensure your satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, our return policy is designed to provide you with a solution. Please take a moment to familiarize yourself with our guidelines:

Timeframe for Returns:
  • Returns can be arranged within 14 days from the arrival date of your order.
Condition of Products:
  • To qualify for a full refund to your payment method, products must be unopened.
  • Opened products are eligible for online store credit only, applicable on our website and not in physical store locations.
Initiating a Return:
  • Contact us by phone (1-888-974-4722) or email (support@stanleycarewellness.com) to initiate the return process.
  • Approval for the return must be obtained before sending products back to us by mail or bringing them to a physical store location.
Required Information:
  • Provide the order number, reason for the return, product condition (damaged, open, or sealed), and return the product once approved.
Damaged or Defective Products:
  • Damaged or defective products can be returned within 30 days from the arrival date.
  • Refund, store credit, or replacement is at the customer’s discretion once the return is approved.
Exceptions to Returns:

The following products are considered ‘final sale’ with no refund or exchange:

  • Cosmetic Items
  • Beauty and ‘Personal Care’ Items (Hair Color, Shampoo, Conditioner, Moisturizers, Lotions, Soaps, etc.)
  • Essential Oils
  • Juicers
  • Grocery and Food Items
  • Protein and Snack Bars
  • ‘Professional’ Brand Lines
  • Clearance Items (or any items marked as ‘final sale’ on the product page
Return Value for Certain Products:
  • For the above-listed ‘final sale’ products, returns are accepted only if they are defective, damaged, or have a manufacturer issue within 30 days of the arrival date.
Restocking Fee:
  • Returns with a value exceeding $200 are subject to a 15% restocking fee, deducted from the refund total.
U.S. and International Orders:
  • Please note that all U.S. and International orders are considered FINAL SALE.